FRONT DESK/TECH SUPPORT

TITLE:                       FRONT DESK/TECH SUPPORT

LOCATION:              BAKERSFIELD, CA

COMPENSATION:    $19.00 - $23.00 / HOUR

PURPOSE:

To represent Grimmway in a professional manner to all persons calling or visiting the location. Assist visitors, employees and support the MIS department.

ESSENTIAL JOB FUNCTIONS:

• Coordinate incoming and interoffice calls daily.
• Greet visitors and direct them to the correct person.
• Maintain cleanliness and order in the lobby, conference room, and reception area.
• Schedule any impromptu meetings in the Mtn View Admin Conference Room as necessary.
• Responsible for maintaining cleanliness and manage kitchen supplies.
• Maintain copy room supplies, equipment, and order.
• Responsible for printing Grimmway Job Postings and pinning them in bulletin board in lunchroom.
• Assist with COVID-19 exposure notification procedures.
• Sort and coordinate the distribution of all packages (US Mail, FedEx, UPS, and others) to include scheduling FedEx shipments and online pickups.
• Assist with seasonal projects such as selling fair tickets, turkey distribution, employee gift distribution, and assist with coordinating potlucks.
• Responsible for submitting maintenance requests.
• Assist the MIS Administrative Assistant with ordering equipment and computer equipment inventory as well as the distribution/collection of ink toners and assist with fuel receipt tracking.
• Assist the Help Desk Manager with service tickets.
• Assist with Spanish/English translations as needed.
• Other duties as assigned.

 PHYSICAL REQUIREMENTS:

Must be able to remain in a stationary position throughout much of the working day. Ability to operate a computer and other office productivity equipment. Ability to occasionally move about inside the office. Must be able to move items weighing up to 40 lbs.

JOB QUALIFICATIONS:

• High school diploma required.
• Help desk and/or tech support experience preferred.
• Experience working in a professional administrative related capacity.
• Experience answering a multi-line phone system is required.
• Must be computer literate with good working knowledge of Microsoft Office Word, Excel, and Outlook.
• Knowledge of company databases such as INFOR and DocLink a plus.
• Proficient in Word processing, filing, and organizing required.
• Familiarity with computer systems in a Microsoft Windows network environment, MCP, MCSE, or A+ certified highly desirable.
• Must be familiar with office equipment.
• Must have the ability to relate with people and project a pleasant upbeat attitude.
• Must be detail oriented, organized, and possess good analytical skills.
• Must have the ability to perform duties with minimal supervision and maintain strictest confidentiality.
• Remote work not available for this position.
• Must be bi-lingual, English/Spanish, with the ability to speak, read, and write in both.
• Must have a valid driver’s license with a clean DMV driving record.
• Must pass pre-placement drug/alcohol screen, physical and functional capacity evaluation.

ADMINISTRATIVE EMPLOYEES:

• Competitive benefits package including Medical, Dental, and Vision
• 401k plan with a discretionary match, subject to a vesting schedule
• Paid Sick, Vacation, Holiday Time and Personal Hours
• Employee Vehicle Purchase/Lease Programs
• Subsidized gym membership with InShape health clubs
• Free on-site personal training and other wellness-focused activities at company gym
• Tuition discount partnership program with University of La Verne
• Discounted tickets to major theme parks throughout California
• Work life balance